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Terms of service

Last updated: September 17, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal


Welcome to Walnhaus.

These Terms of Service explain the rules for using https://walnhaus.com and for purchasing products from Walnhaus.

By using the Website or placing an order, you agree to these Terms and to our Privacy Policy, Shipping Policy, Cancellation Policy, Return & Refund Policy, and Payment Policy.

If you do not agree, please do not use the Website or place an order.

1) Who we are and what we sell

Walnhaus sells in-stock wooden furniture and decorative wood seating products, including artistic wooden lounge chairs, fruit-shaped chairs, vegetable-shaped chairs, accent chairs, armchairs, and related wood home décor items.

Product details, dimensions, included parts, materials, care notes, setup requirements, and delivery information are shown on each product page where applicable.

Our fulfillment address is:

1940 E Brooks Rd, Memphis, TN 38116, United States

This is a fulfillment and warehouse address. It is not a retail showroom and does not accept customer visits or walk-in pickup.

2) Eligibility

You must be at least 18 years old, or the age of majority in your location, to place an order.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

3) Customer responsibilities

You are responsible for providing accurate and complete checkout information, including:

  • Full name
  • Email address
  • Phone number
  • Complete shipping address
  • Apartment, unit, gate code, or delivery notes where applicable
  • Billing information
  • Any delivery access information needed by the carrier

Walnhaus is not responsible for delays, failed delivery, return-to-sender shipments, or carrier fees caused by incorrect, incomplete, or inaccessible delivery information provided by the customer.

4) Website use

You agree not to misuse the Website.

You must not:

  • Interfere with website operation
  • Attempt unauthorized access
  • Upload malware or harmful code
  • Scrape or copy content at scale
  • Use the Website for fraud or abuse
  • Misrepresent your identity
  • Violate applicable laws
  • Interfere with checkout, payment, security, or account systems

We may restrict, suspend, or block access if we reasonably believe the Website is being misused.

5) Product information

We try to present product information clearly and accurately.

However, customers should understand that:

  • Product colors may appear slightly different depending on screen settings
  • Styled photos may include props not included with the product
  • Only items described in the product listing are included
  • Dimensions may have small measurement differences
  • Product availability can change
  • Product packaging may vary depending on item size and shipping method

For large wooden chairs and furniture items, customers should check dimensions carefully before ordering to make sure the item fits the intended space, doorway, stairway, elevator, or receiving area.

6) Natural wood and material variation

Wood and wood-based materials may show natural variation.

Normal variations may include:

  • Grain differences
  • Tone variation
  • Small knots
  • Mineral streaks
  • Texture differences
  • Minor natural surface character

These are not considered defects when they are consistent with the product listing and product photos.

Damage, missing parts, wrong items, or verified defects are handled under our Return & Refund Policy.

7) Product use, care, and setup

Customers are responsible for following product page instructions, care notes, weight limits where listed, and setup instructions where applicable.

Unless a product page clearly says otherwise, wooden indoor furniture should be protected from:

  • Standing water
  • Excessive moisture
  • Harsh outdoor weather
  • Long direct sunlight exposure
  • High heat
  • Improper storage
  • Misuse or overloading

Failure to follow product care or setup instructions may affect return eligibility.

8) Pricing, currency, and promotions

All prices, shipping fees, taxes, duties where collected, refunds, and adjustments are shown and processed in USD.

Discount codes and promotions must be applied at checkout and generally cannot be applied retroactively after an order is placed.

We may correct obvious errors in pricing, product information, shipping charges, taxes, availability, or promotions. If an order is affected by an obvious error, we may cancel the order and issue a refund in USD.

9) Orders and acceptance

Placing an order is an offer to buy.

An order is accepted only when payment is successfully processed and we send an order confirmation or begin preparing shipment.

We may decline or cancel an order if:

  • Payment fails
  • Fraud-prevention checks cannot be cleared
  • Order details cannot be verified
  • The address is incomplete or undeliverable
  • The item is unavailable due to inventory error
  • A quality concern is found before shipment
  • A carrier cannot service the destination
  • There is a pricing, listing, or checkout error
  • The order violates these Terms or our policies

If Walnhaus cancels an order, we will issue a full refund in USD to the original payment method.

10) Payment

You agree to pay the total amount shown at checkout in USD.

Payment methods, payment timing, payment verification, declined payments, pending authorizations, and refund payment methods are described in our Payment Policy.

We do not store full card numbers or CVV codes on our own servers.

For high-value or unusual orders, we may request quick verification of billing, shipping, or contact details before shipment. If we cannot verify the order within a reasonable time, we may cancel and refund the order.

11) Taxes, duties, and import charges

Applicable sales tax, VAT, duties, import charges, or processing fees collected by Walnhaus are shown at checkout in USD where supported.

How taxes and duties are handled depends on the destination and is explained in our Shipping Policy.

If checkout states that duties or taxes are included for your destination, you should not normally be asked to pay those included charges again at delivery.

If checkout does not show duties or import charges as included, your local carrier or customs authority may collect charges at delivery.

12) Shipping and delivery

Shipping methods, processing time, transit estimates, tracking, carriers, oversized delivery, freight handling, address requirements, delivery attempts, signature, Authority to Leave, delay handling, lost shipments, and returned-to-sender cases are described in our Shipping Policy.

Some large wooden chairs and furniture items may ship by oversized parcel service or freight/large-item carrier.

Delivery may require:

  • A valid phone number
  • A delivery appointment
  • A signature
  • Curbside or building-entry delivery
  • Carrier pickup coordination
  • More than one delivery attempt

Unless stated at checkout or confirmed by Walnhaus in writing, delivery does not include indoor placement, room-of-choice delivery, unpacking, assembly, stair carry, elevator coordination, old furniture removal, or packaging removal.

13) Title and risk of loss

Title passes to you after full payment is received.

Risk of loss transfers when you or your designated recipient takes physical possession of the goods at the delivery address, except where applicable law provides otherwise.

If a shipment is lost, damaged in transit, misdelivered, returned to sender, or marked delivered but not received, we will review the issue under our Shipping Policy and Return & Refund Policy.

14) Cancellations

Cancellations are handled under our Cancellation Policy.

In general, cancellation may be requested within 24 hours of checkout. This is a request window, not a guaranteed hold period.

Cancellation is available only if the order has not shipped, has not been released to a carrier, and has not been scheduled for freight or oversized-item pickup.

If the order has already shipped or cannot be stopped, cancellation is no longer available. You may request a return after delivery if the item is eligible under our Return & Refund Policy.

15) Returns and refunds

Returns and refunds are handled under our Return & Refund Policy.

Summary:

  • Return requests must be made within 30 days of delivery
  • Return Authorization is required before sending anything back
  • No restocking fee applies to eligible returns
  • Change-of-mind returns must be unused, clean, unmodified, and packed safely
  • Customer pays return shipping for change-of-mind returns
  • Walnhaus covers approved return shipping for wrong item, verified defect, verified missing parts, or verified transit damage
  • Refunds are issued in USD to the original payment method
  • Approved refunds are processed within 7 business days after the return is received and passes inspection, or after an issue-based refund is approved

For damage, defect, missing parts, or wrong item cases, contact us as soon as possible, preferably within 72 hours of delivery, and keep all packaging.

16) Exchanges and replacements

We do not offer direct preference-based exchanges.

If you want a different item, style, size, or finish, please request a return for the eligible item and place a new order.

For issue-based cases, such as wrong item, verified defect, verified missing parts, or verified transit damage, we may offer replacement parts or a replacement item subject to stock.

17) Refused delivery and returned-to-sender shipments

Refusing delivery is not the same as canceling an order.

If a delivery is refused without prior written approval from Walnhaus and the carrier does not report damage, the order may be treated as a change-of-mind return after it comes back to us.

Carrier return fees, storage fees, re-shipping costs, or return shipping costs may be deducted from the refund where allowed by law.

Returned-to-sender shipments caused by incorrect address, missed delivery attempts, failure to collect from pickup point, unavailable recipient, or delivery refusal are handled under our Shipping Policy and Return & Refund Policy.

18) User content, reviews, and photos

If you submit reviews, photos, videos, comments, or other content to Walnhaus, you confirm that you own the content or have permission to share it.

You grant Walnhaus a worldwide, royalty-free, non-exclusive license to use, reproduce, display, adapt, and share that content for operating, improving, and marketing the Website, including product pages, advertising, and social media, where allowed by law.

We may remove content that is misleading, abusive, unlawful, infringing, spammy, or unrelated to the product or service.

19) Intellectual property

All Website content, including text, product photos, graphics, logos, videos, layout, design, and code, is owned by Walnhaus or its licensors and is protected by law.

You may not copy, reproduce, distribute, modify, sell, or exploit Website content without written permission.

20) Third-party links and tools

The Website may include links to third-party websites or use third-party services for checkout, payment, shipping, analytics, advertising, or support.

Walnhaus is not responsible for third-party websites or services. Their terms and privacy policies apply to their services.

21) Warranties and disclaimers

To the maximum extent permitted by law, products are provided according to the product listing and applicable consumer protection rules.

Except for any written warranty clearly provided on the product page or included with the product, we do not provide additional warranties beyond those required by law.

This does not limit any non-waivable consumer rights in your country.

22) Limitation of liability

To the maximum extent permitted by law, Walnhaus is not liable for indirect, incidental, special, punitive, or consequential damages not directly caused by us.

Our total liability for a claim will not exceed the amount you paid for the product at issue in USD.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

23) Force majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including:

  • Carrier delays
  • Freight network delays
  • Customs delays
  • Extreme weather
  • Natural disasters
  • Labor disruptions
  • Public emergencies
  • Government actions
  • Supply or logistics disruptions
  • Payment processor outages
  • Website or infrastructure disruptions beyond our reasonable control

24) Governing law and disputes

These Terms are subject to mandatory consumer protection laws that apply in your country.

Where applicable:

  • United States: Tennessee law, subject to applicable U.S. consumer protection rules
  • Canada: applicable Canadian federal and provincial/territorial consumer protection rules
  • United Kingdom: applicable UK consumer protection rules
  • European Union countries we ship to: applicable national and EU consumer protection rules
  • Australia: Australian Consumer Law and applicable state or territory rules

If any part of these Terms is unenforceable, the remaining sections remain in effect.

25) Changes to these Terms

We may update these Terms from time to time.

The updated version will be posted with a new “Last updated” date. Continued use of the Website or placing orders after changes are posted means you accept the updated Terms.

26) Contact us

Questions about these Terms or an order?

Please include your Order ID so we can help faster.

Walnhaus
Address: 1940 E Brooks Rd, Memphis, TN 38116, United States
Phone: +1 (865) 208-7241
Email: support@walnhaus.com
Support hours: Monday to Friday, 8:00 AM–5:00 PM Central Time
Typical response time: 1–2 business days