About Us
A Note From Angela
Hi, I’m Angela, the founder of Walnhaus.
Walnhaus is an online-only wood furniture workshop focused on artistic wooden seating and statement wood furniture. We started with a simple belief: furniture can be useful and still feel expressive. A chair can be more than a place to sit. It can become the piece that gives a room personality.
That is why Walnhaus focuses on wooden lounge chairs, accent chairs, armchairs, fruit shaped chairs, vegetable inspired chairs, cactus style chairs, and other decorative wood furniture pieces for homes, studios, lounges, creative rooms, and unique interiors.
Our Workshop Model
Walnhaus is operated as a workshop-run online store.
We do not run a public showroom, retail storefront, or walk-in shop. Customers browse our current collection, place orders, read product information, review store policies, and contact support through our website.
This helps us keep the buying process clear and organized. Product details, shipping information, return rules, cancellation timing, payment guidance, and customer support are all available in one place before checkout.
In-Stock Products
Walnhaus sells products that are available for online purchase through our website.
Items shown as available on walnhaus.com are kept in stock for warehouse fulfillment. We do not use the website to take made-to-order, custom production, or pre-order requests unless a product page clearly says otherwise.
If an item is not available, it should be marked unavailable or out of stock instead of being sold as a future production item.
Our Warehouse and Fulfillment Address
Our warehouse and fulfillment address is:
1940 E Brooks Rd, Memphis, TN 38116, United States
This location is used for product handling, packing, shipping coordination, and return processing.
It is not a public showroom. Customers cannot visit this address to view products, buy products, pick up orders, or return items without written instructions from our support team.
How Customers Shop With Us
Customers shop with Walnhaus through our website only.
Before placing an order, customers can review product photos, product descriptions, prices, available size details, material notes, care guidance, shipping information, and return conditions.
Because many Walnhaus products are large wooden furniture pieces, we encourage customers to check dimensions and delivery details carefully before checkout. A wooden statement chair may need more planning than a small home décor item, especially for room placement, doorway access, delivery handling, and possible return shipping.
How We Handle Orders
After an order is placed, we review the order details, payment status, shipping address, and delivery information.
For high value furniture orders or oversized items, we may verify details before shipment. This helps reduce address mistakes, payment issues, failed delivery, and carrier problems.
When an order is ready to ship, it is packed from our warehouse and handed to the appropriate carrier or large item delivery partner based on item size and destination.
Shipping and Delivery
Some Walnhaus chairs may ship by oversized parcel service or large item delivery partner.
Tracking information is sent by email when available. If an order ships in more than one box, tracking may update separately.
Customers can check our Shipping Policy for delivery coverage, processing time, transit estimates, shipping fees, free shipping thresholds, tracking, oversized delivery, delayed shipments, lost shipments, returned to sender cases, and delivered but not received situations.
Returns, Cancellations, and Refunds
We want customers to understand the rules before placing an order.
Our Return & Refund Policy explains the 30 day return request window, return condition requirements, who pays return shipping, damage or defect reporting, replacement options, large item returns, inspection, and refund timing.
Our Cancellation Policy explains the 24 hour cancellation request window, when cancellation is still possible, when an order can no longer be stopped, and how refunds work for approved cancellations.
Our Payment Policy explains accepted payment methods, USD pricing, high value order verification, pending authorizations, refunds, taxes, duties, and payment troubleshooting.
What to Expect From Wooden Furniture
Wood and wood based materials can have natural variation.
Grain, tone, texture, small knots, surface character, and color differences may vary from piece to piece. These details are part of the natural look of wooden furniture when they match the product listing and photos.
If an item arrives damaged, incomplete, incorrect, or has a verified defect, customers can contact us with their Order ID and clear photos or video. We will review the issue and provide next steps according to our Return & Refund Policy.
Customer Support
Customers can contact us before checkout or after delivery.
Before checkout, we can help with product details, measurements, shipping coverage, payment questions, and policy information.
After delivery, we can help with tracking questions, damaged items, missing parts, wrong items, returns, cancellations, refunds, and delivery issues.
For faster support, please include your Order ID if you already placed an order.
Business Information
Walnhaus is a brand of WALNHAUS LLC, registered in the United States.
Warehouse and fulfillment address:
1940 E Brooks Rd, Memphis, TN 38116, United States
This address is used for fulfillment and return handling only. It is not a public showroom and does not accept walk in customers.
Phone: +1 (865) 208-7241
Email: support@walnhaus.com
Support hours: Monday to Friday, 8:00 AM to 5:00 PM Central Time
Typical response time: 1 to 2 business days