Payment Methods

Last updated: September 17, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

1) About this Payment Policy

At Walnhaus, checkout on https://walnhaus.com is designed to be clear and secure.

This Payment Policy explains what payment methods we accept, when customers are charged, how refunds are issued, how taxes and duties are shown, and what customers should do if a payment looks unusual.

Walnhaus sells in-stock wooden furniture and decorative wood seating products, including artistic wooden lounge chairs, accent chairs, armchairs, and related wood home décor items.

This policy works together with our Shipping Policy, Cancellation Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

All prices, shipping fees, taxes, duties where collected, refunds, and adjustments are shown and processed in USD.

2) Payment methods we accept

Available payment methods are shown at checkout.

We may accept:

Major credit cards
Major debit cards
PayPal where available
Other secure payment methods if displayed at checkout

Payment method availability may vary by country, device, order value, payment provider, or fraud-prevention review.

3) Card payments

We accept major credit and debit cards through secure third-party payment processors.

When your card payment is approved, your card is usually charged immediately at checkout.

Your order is confirmed only after payment is successfully processed.

We do not store full card numbers or CVV codes on our own servers.

Card payments are processed by PCI-compliant payment providers using secure checkout technology such as SSL/TLS encryption.

Your bank or card provider may require additional verification, such as 3-D Secure or Strong Customer Authentication.

4) PayPal payments

If PayPal is available at checkout, you may select PayPal and complete payment through your PayPal account.

If PayPal uses a bank transfer, eCheck, or delayed funding method, we may begin processing only after PayPal marks the payment as cleared.

Refunds for PayPal payments are sent back according to PayPal’s rules for the original transaction.

5) When you are charged

For most orders, payment is charged when you place the order.

An order is not confirmed until payment is successfully approved.

If payment is declined, the order is not confirmed and we will not begin shipment processing.

Some banks may show a temporary pending authorization even when payment does not complete. Pending authorizations are controlled by your bank or payment provider and usually clear automatically.

6) High-value or unusual order verification

Because Walnhaus sells large wooden furniture and high-value seating items, some orders may require verification before shipment.

We may request quick confirmation of billing, shipping, contact, or order details when:

The order value is high
Billing and shipping details do not match
The payment provider flags unusual activity
Multiple orders are placed in a short time
Contact details appear incomplete or inconsistent
The shipping address appears incomplete or undeliverable
The order requires oversized or freight delivery coordination

If we cannot verify the order within a reasonable time, we may cancel the order for customer protection and issue a full refund in USD to the original payment method if payment was captured.

7) Currency and exchange rates

All orders are charged and refunded in U.S. Dollars (USD).

If your bank, card, or PayPal account uses another currency, your provider may convert the amount and may apply foreign transaction or currency conversion fees.

Exchange rates and conversion fees are set by your payment provider, not by Walnhaus.

Because of exchange rate changes, the amount refunded in your local currency may differ from the amount originally charged in your local currency, even when the refund is issued correctly in USD.

8) Taxes, duties, and checkout totals

Any applicable sales tax, VAT, duties, import charges, or processing fees collected by Walnhaus are shown at checkout in USD where supported.

For U.S. orders, applicable sales tax is shown at checkout and included in the order total.

For Canada, the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia, taxes, duties, or import charges may be collected at checkout where supported.

If checkout clearly states that duties or taxes are included for your destination, you should not normally be asked to pay those included charges again at delivery.

If checkout does not show duties, taxes, or import charges as included, your local carrier or customs authority may collect import charges at delivery.

Shipping, tax, duty, and customs details are explained further in our Shipping Policy.

9) Discounts, promotions, and store credit

Discount codes and promotions must be entered at checkout before payment is completed.

Discounts generally cannot be applied retroactively to orders already placed.

If a cancellation or refund is approved, the refunded amount is based on the actual amount paid at checkout after discounts or store credit.

Expired discount codes may not be reissued unless required by law or approved by Walnhaus in writing.

If store credit was used, it may be restored as store credit where possible.

10) Payment methods we do not accept

To keep payment processing secure and clear, we do not accept:

Cash on delivery
Checks
Money orders
Cryptocurrency
Direct bank or wire transfer unless explicitly offered by Walnhaus in writing for a specific order

Do not send payment outside the checkout system unless Walnhaus has provided written instructions for a specific approved case.

11) Payment security

Checkout pages use SSL/TLS encryption.

Payments are processed by PCI-compliant third-party providers.

We do not store full payment card numbers or CVV codes on our own servers.

Access to limited payment and order information is restricted and used only for order handling, customer support, fraud prevention, refund processing, accounting, and legal compliance.

12) Payment authorization and pending charges

Some banks show a temporary pending authorization when you attempt payment.

A pending authorization may appear even if:

Payment is declined
Checkout is not completed
The order is canceled before capture
Your bank requires additional verification
The payment provider reviews the transaction

Walnhaus cannot control how quickly your bank releases a pending authorization. Most pending authorizations disappear or convert into completed charges according to the bank’s timeline.

13) Declined or failed payments

If payment fails, please check:

Billing address
Card number
Expiration date
CVV
Available balance or credit limit
Bank security prompts
3-D Secure or Strong Customer Authentication prompts
International purchase restrictions
Browser or device issues

You may try another accepted payment method if available.

For high-value furniture orders, your bank may block the charge until you approve it. Contact your bank or card provider if the payment is declined unexpectedly.

14) Refunds

Approved refunds are issued in USD to the original payment method.

Refund timing depends on the reason for the refund:

Approved cancellation before shipment: refund initiated within 7 business days after cancellation approval
Approved return: refund processed within 7 business days after the return is received and passes inspection
Approved issue-based refund without physical return: refund processed within 7 business days after the resolution is approved
Walnhaus-canceled order: refund initiated within 7 business days after cancellation confirmation

Your bank, card provider, or PayPal may take additional business days to post the funds.

15) Shipping fees and refund amounts

Refunds follow our Cancellation Policy, Shipping Policy, and Return & Refund Policy.

Approved cancellation before shipment

If an order is approved for cancellation before shipment, we refund the full order amount, including product price, shipping fee, and any taxes or duties collected at checkout.

Issue-based return or refund

If the return or refund is approved because of a wrong item, verified defect, verified missing parts, or verified transit damage, Walnhaus covers approved return shipping.

If a refund is issued for the affected item, any outbound shipping fee paid for that affected item will also be refunded where applicable.

Change-of-mind return

For change-of-mind returns, original outbound shipping is not refunded unless required by law.

The customer is responsible for return shipping costs.

16) Duplicate charges or unusual statement activity

If you see duplicate charges or duplicate pending authorizations, please contact us before opening a dispute.

Many duplicate-looking transactions are temporary authorizations and disappear automatically.

When contacting us, include:

Order ID if available
Name used at checkout
Email used at checkout
Last 4 digits of the card if relevant
Screenshot of the statement line if safe to share
Date and amount of the charge

Do not send full card numbers, CVV codes, bank passwords, or sensitive login information.

17) Chargebacks and payment disputes

If something looks wrong with your payment or order, please contact us first at support@walnhaus.com.

We can often resolve payment issues, duplicate authorizations, cancellation questions, delivery issues, and refund questions faster directly.

Opening a payment dispute or chargeback may delay resolution because the payment provider may temporarily control the funds while the case is reviewed.

Nothing in this policy limits your right to contact your payment provider or use any consumer protection option available to you.

18) Fraud prevention and order safety

We may use payment processor tools, fraud-prevention services, order review, address verification, and customer confirmation to protect customers and our business.

We may cancel and refund an order if:

Payment appears unauthorized
Fraud-prevention review cannot be cleared
Billing or shipping details cannot be verified
The order appears suspicious or inconsistent
The address appears undeliverable
The payment provider advises against fulfillment
We are required to do so by law or payment processor rules

19) Payment troubleshooting

If your payment fails or looks unusual:

Check that billing details match your bank records
Complete any bank verification prompt
Try another accepted card or PayPal where available
Contact your bank to approve the charge, especially for high-value or international purchases
Try another browser or device
Contact us if you believe the issue is on our checkout page

We usually reply within 1–2 business days, Monday to Friday, Central Time.

20) Changes to this Payment Policy

We may update this Payment Policy from time to time.

When we update it, the “Last updated” date at the top will change. If changes are significant, we may provide additional notice on the Site where appropriate.

21) Contact us

Questions about payments, charges, refunds, or a recent order?

Please include your Order ID so we can help faster.

Walnhaus
Address: 1940 E Brooks Rd, Memphis, TN 38116, United States
Phone: +1 (865) 208-7241
Email: support@walnhaus.com
Support hours: Monday to Friday, 8:00 AM–5:00 PM Central Time
Typical response time: 1–2 business days