Shipping policy

Last updated: September 17, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

1) About this Shipping Policy

Walnhaus sells in-stock wooden furniture and decorative wood seating products. This Shipping Policy explains where we ship, how long delivery usually takes, how shipping costs are calculated, how tracking works, and what customers should do if there is a delivery issue.

All product prices, shipping fees, taxes, duties where applicable, refunds, and adjustments are shown and processed in USD.

This policy works together with our Return & Refund Policy, Cancellation Policy, and Payment Policy.

2) Order cutoff time and business days

Our order cutoff time is 2:00 PM Central Time (CT) on business days.

Orders placed before 2:00 PM CT usually begin processing the same business day. Orders placed after 2:00 PM CT, on weekends, or on public holidays usually begin processing the next business day.

For this policy, business days are Monday to Friday, Central Time (CT), excluding public holidays and carrier holidays.

Delivery estimates are not guaranteed delivery dates. Weather, carrier delays, customs checks, address issues, missed delivery attempts, high-volume seasons, oversized item handling, and events outside our control may extend delivery time.

3) Shipping rates and estimated delivery times

Transit time begins after the carrier accepts the shipment, not when the order is placed.

Shipping costs are shown at checkout in USD before payment is completed.

If your order qualifies for free shipping, the free shipping discount will be shown at checkout.

4) Where orders ship from

Orders ship from our warehouse:

Walnhaus Fulfillment Warehouse
1940 E Brooks Rd, Memphis, TN 38116, United States

This address is used for fulfillment and return handling. It is not a retail showroom and does not accept customer visits or walk-in pickup.

5) Delivery coverage and address requirements

We currently ship to:

United States, Canada, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia.

A complete and deliverable street address is required. Please enter your full name, street address, apartment or unit number if applicable, city, state/province, postal code, country, phone number, and email address at checkout.

We do not ship to:

• PO Boxes
• APO/FPO/DPO addresses
• Parcel lockers where oversized delivery is not supported
• Locations that carriers cannot safely or legally access
• Some remote, island, restricted, or limited-service areas

If your address appears incomplete, incorrect, or undeliverable, we may contact you before shipping. If we cannot verify the address within a reasonable time, we may cancel the order and issue a full refund in USD to the original payment method.

6) Carriers and delivery methods

We use common parcel and freight carriers depending on the destination, item size, item weight, and service availability. Carriers may include services such as UPS, FedEx, USPS, DHL, local delivery partners, or freight/oversized delivery partners.

The carrier used for your order may depend on your address and the size of the item. Customers cannot always choose a specific carrier at checkout.

7) Oversized furniture and large-item delivery

Some Walnhaus products, including wooden lounge chairs, armchairs, accent chairs, and other large wood furniture items, may ship as oversized parcels or by a freight/large-item delivery service.

Depending on the carrier and destination, delivery may require:

• A delivery appointment
• A valid phone number for scheduling
• A signature upon delivery
• Curbside or building-entry delivery
• Carrier pickup point collection if delivery is missed
• More than one delivery attempt
• Additional handling time for oversized parcels

Unless clearly stated at checkout or confirmed in writing by Walnhaus, delivery does not include indoor placement, room-of-choice delivery, unpacking, assembly, stair carry, elevator coordination, old furniture removal, or packaging removal.

If a delivery appointment is required, please be available during the agreed delivery window. Missed appointments, refused appointments, unavailable recipients, or incorrect contact details may result in carrier fees or delivery delays. Customer-caused carrier fees may be the customer’s responsibility.

8) Packaging and multi-box shipments

We pack orders using protective materials to help reduce damage during transit.

Some products may ship in more than one box for safer handling. If your order ships in multiple boxes, tracking numbers may update separately and boxes may arrive on different days.

If setup is required, instructions and basic hardware are included where applicable. Please keep all packaging until you have checked the item and confirmed that everything is complete and undamaged.

9) Taxes, duties, and customs

For U.S. orders, applicable sales tax is shown at checkout and included in the USD total.

For deliveries to Canada, the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia, taxes, duties, or import charges may be collected at checkout where supported.

If checkout clearly states that duties or taxes are included for your destination, you should not normally be asked to pay those included charges again at delivery. If a carrier or local authority requests payment that you believe was already included at checkout, please contact us before paying.

If checkout does not show duties, taxes, or import charges as included, your local carrier or customs authority may collect import charges at delivery. These charges are controlled by your destination country and are not set by Walnhaus.

Customs checks, border processing, and local import procedures may delay international delivery.

10) Tracking and shipping confirmation

When your order leaves our warehouse, we send a shipping confirmation email with tracking information.

Tracking may take time to update after the label is created or after the carrier accepts the parcel. International tracking may update less frequently while the parcel is in customs or moving between carrier networks.

If your order ships in multiple boxes, each box may have a separate tracking number.

11) Address changes after checkout

Please contact us as soon as possible if your shipping address needs to be corrected.

Address changes are not guaranteed after an order begins processing. Once the parcel has shipped or has been released to the carrier, we may not be able to change the address.

If a carrier can assist with a reroute or address correction, additional carrier fees and delivery delays may apply. Customer-requested address correction, reroute, or re-delivery fees are the customer’s responsibility unless the error was caused by Walnhaus.

12) Cancellations before shipment

Cancellations are handled under our Cancellation Policy.

In general, you may request cancellation within 24 hours of checkout. This is a request window, not a guaranteed hold period. If the order has not shipped, has not been released to a carrier, and has not been scheduled for freight pickup, we will approve the cancellation and issue a full refund in USD to the original payment method.

If the order has already shipped or carrier pickup cannot be stopped, cancellation is no longer available. You may still request a return after delivery if the item is eligible under our Return & Refund Policy.

13) Delivery attempts, signature, and Authority to Leave

Some deliveries may require a signature. If a signature is required, this will usually appear in the tracking details or carrier instructions.

If the carrier offers “Authority to Leave” or a similar no-signature delivery option and the customer uses it, delivery is considered completed when the carrier marks the parcel as delivered to the address provided at checkout.

If a delivery attempt is missed, the carrier may attempt delivery again, hold the parcel at a pickup location, request an appointment, or return the parcel to sender depending on carrier rules.

Please follow carrier instructions quickly to avoid return-to-sender fees or storage charges.

14) Delivered but not received

If tracking shows “delivered” but you cannot find the parcel, please contact us within 7 calendar days of the delivery scan.

Before contacting us, please check:

• Front door, porch, garage, side entrance, mail area, or reception desk
• Household members, roommates, building staff, or neighbors
• Carrier pickup points or delivery notices
• Any safe place shown in the carrier’s delivery photo or notes

After you contact us, we will help review the tracking details and may open a carrier investigation. If the carrier confirms loss or misdelivery, we will offer a replacement subject to stock or a refund in USD.

If the carrier confirms the parcel was delivered correctly to the address provided at checkout, we will still try to assist, but replacement or refund may not be available unless required by law.

15) Delayed or stuck shipments

Please contact us if:

• Tracking has not updated for 7 business days for U.S. or Canada shipments
• Tracking has not updated for 10 business days for international shipments
• Your order has not arrived within 5 business days after the latest estimated delivery date in the table above

We will help check the shipment status with the carrier.

If the carrier confirms the shipment is lost, we will offer a replacement subject to stock or a refund in USD.

16) Lost shipments

A shipment is considered lost only after the carrier confirms it is lost or after the carrier investigation confirms that delivery cannot be completed.

If the carrier confirms loss and the issue was not caused by an incorrect address, refusal, missed delivery attempts, or customer-requested reroute, Walnhaus will offer:

• A replacement item, subject to stock; or
• A refund in USD to the original payment method

17) Damaged parcels, missing parts, or wrong items

Please inspect your parcel soon after delivery.

If your item arrives damaged, has missing parts, or you received the wrong item, contact us as soon as possible, preferably within 72 hours of delivery.

Please include:

• Your Order ID
• A short description of the issue
• Photos or a short video of the outer box
• Photos of the shipping label
• Photos of the inner packaging
• Photos or video of the damaged, missing, or incorrect item/part

Please keep all packaging until we confirm the next steps. Packaging is often required for carrier claims and helps us resolve the issue faster.

For verified transit damage, verified defect, missing parts, or wrong-item cases, we may offer replacement parts, a replacement item subject to stock, return instructions, or a refund in USD according to our Return & Refund Policy.

18) Refused deliveries

If a delivery is refused without prior written approval from Walnhaus and the carrier does not report damage, the order may be treated as a customer-requested return after it comes back to us.

In that case, return shipping, carrier return fees, storage fees, or re-shipping costs may be deducted from the refund where allowed by law.

If the delivery is refused because the parcel is visibly damaged, please take photos if possible and contact us immediately so we can assist with the carrier claim.

19) Returned-to-sender shipments

An order may be returned to us if:

• The address was incorrect or incomplete
• The recipient was unavailable after delivery attempts
• The parcel was not collected from a pickup point
• The delivery appointment was missed
• The carrier could not access the delivery location
• The shipment was refused
• The carrier could not complete delivery for another reason

If the return-to-sender was caused by an address error, missed delivery, refusal, or unavailable recipient, the customer may be responsible for carrier return fees and re-shipping costs.

If the shipment is returned because of verified carrier damage or an error caused by Walnhaus, we will handle the claim and offer a replacement subject to stock or a refund in USD.

20) Shipping fees and refunds

If an order is approved for cancellation before shipment, we refund the full order amount, including product price, shipping fee, and any taxes or duties collected at checkout.

If an issue-based return is approved because of a wrong item, verified defect, verified missing parts, or verified transit damage, Walnhaus covers return shipping and replacement shipping if a replacement is needed. If a refund is issued for the affected item, any outbound shipping fee paid for that affected item will also be refunded where applicable.

For change-of-mind returns, original outbound shipping is not refunded unless required by law. Return shipping costs are handled under our Return & Refund Policy.

21) Seasonal, weather, and carrier delays

Delivery may take longer during holidays, peak shopping periods, severe weather, natural disasters, customs backlogs, labor disruptions, public safety events, or carrier network congestion.

We will provide tracking when available and help customers check delayed shipments, but we cannot guarantee a specific delivery date unless a guaranteed service is clearly offered at checkout.

22) Need help?

For faster support, please include your Order ID, delivery address, and any tracking number if available.

Support hours: Monday to Friday, 8:00 AM–5:00 PM Central Time
Typical response time: 1–2 business days
Phone: +1 (865) 208-7241
Email: support@walnhaus.com