Cancel My Order

Last updated: September 17, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

1) About this Cancellation Policy

Walnhaus sells in-stock wooden furniture and decorative wood seating products. This Cancellation Policy explains when an order can be canceled, how to request a cancellation, how order changes are handled, and how refunds work.

All refunds, shipping fees, taxes, duties where applicable, and adjustments are handled in USD.

This policy works together with our Shipping Policy, Return & Refund Policy, and Payment Policy.

2) Order cancellation summary

3) Order cutoff time and business days

Our order cutoff time is 2:00 PM Central Time (CT) on business days.

Orders placed before 2:00 PM CT usually begin processing the same business day. Orders placed after 2:00 PM CT, on weekends, or on public holidays usually begin processing the next business day.

For this policy, business days are Monday to Friday, Central Time (CT), excluding public holidays and carrier holidays.

4) When you can request cancellation

You may request cancellation within 24 hours of checkout.

This is a cancellation request window, not a guaranteed hold period.

We will approve the cancellation if the order:

• Has not shipped
• Has not been released to a parcel carrier
• Has not been scheduled for freight or oversized-item pickup
• Has not reached a stage where carrier pickup or dispatch cannot be stopped

If the cancellation is approved, we issue a full refund in USD to the original payment method.

5) When cancellation is no longer available

Cancellation is no longer available once the order has shipped or cannot reasonably be stopped from shipping.

This may include cases where:

• The parcel has been accepted by the carrier
• The order has been released to a carrier network
• Freight or oversized-item pickup has been scheduled and can no longer be stopped
• Tracking has been issued and the carrier has taken control of the shipment
• The shipment is already in transit
• The item is already out for delivery
• Delivery has already been completed

If cancellation is no longer available, you may still request a return after delivery if the item is eligible under our Return & Refund Policy.

6) How to request cancellation

To request cancellation, email us at:

support@walnhaus.com

Please include:

• Your Order ID
• Full name used at checkout
• Email or phone number used at checkout
• Shipping address
• A short message saying you want to cancel the order

Suggested subject line:

Cancel Order #[your order number]

We usually reply within 1–2 business days, Monday to Friday, Central Time.

For customer protection, we may ask for quick identity, order, or address verification before canceling or changing an order.

7) Refunds for approved cancellations

If your cancellation is approved before shipment, we refund the full order amount, including:

• Product price
• Shipping fee paid at checkout
• Taxes collected at checkout
• Duties or import charges collected at checkout where applicable

Refunds are issued in USD to the original payment method.

We initiate approved cancellation refunds within 7 business days after confirming the cancellation.

Your bank, card provider, or PayPal may take additional business days to post the funds to your account.

8) Payment authorization and pending charges

Some payment providers may first show a temporary pending authorization.

If your order is canceled before the payment is fully captured, the pending authorization may disappear instead of showing as a completed refund.

The timing depends on your bank, card provider, or PayPal. Walnhaus cannot control how quickly your provider releases a pending authorization.

9) Currency, exchange rates, and payment provider fees

All refunds are processed in USD.

If your payment provider uses another currency, exchange rates, foreign transaction fees, and conversion fees are controlled by your provider, not by Walnhaus.

Walnhaus is not responsible for changes in exchange rates or payment provider fees.

10) Order changes after checkout

Most order changes are handled as cancel and place a new order.

This includes changes to:

• Shipping address
• Item style
• Item quantity
• Product selection
• Customer name
• Delivery details
• Phone number or contact details

If the order is still eligible for cancellation, we can cancel it and you may place a new order with the correct details.

If the order has already shipped or cannot be stopped, we may not be able to change it. After delivery, you may request a return if the item is eligible under our Return & Refund Policy.

11) Address correction requests

Please contact us as soon as possible if your shipping address is incorrect or incomplete.

Address correction is not guaranteed after checkout.

If the order has not shipped, we may be able to cancel the order so you can place a new order with the correct address.

If the order has already shipped, the carrier may not allow address changes. If a reroute or correction is possible, additional carrier fees and delivery delays may apply.

Customer-requested address correction, reroute, re-delivery, or carrier handling fees are the customer’s responsibility unless the error was caused by Walnhaus.

12) Oversized furniture and freight cancellation

Some Walnhaus products, including wooden lounge chairs, armchairs, accent chairs, and other large wood furniture items, may ship by oversized parcel service or freight/large-item carrier.

For oversized or freight shipments, cancellation may become unavailable once:

• Freight pickup has been scheduled and can no longer be stopped
• The item has been released to the freight carrier
• The carrier has created a delivery appointment process
• The item has entered the carrier’s oversized delivery network
• The shipment is already in transit

If an oversized item has already shipped, cancellation is not available. You may request a return after delivery if the item is eligible under our Return & Refund Policy.

13) Multi-item orders and partial cancellations

If your order contains more than one item, you may request cancellation of one or more items within the 24-hour request window.

Partial cancellation is only available if the item has not shipped, has not been released to a carrier, and has not been scheduled for freight pickup.

If part of your order has already shipped, we may only be able to cancel the unshipped item.

If a partial cancellation changes your order total below a free shipping threshold, shipping fees may be recalculated where applicable. We will explain any change before confirming the partial cancellation.

14) Discount codes, promotions, and store credit

If a cancellation is approved, the refunded amount is based on the actual amount paid at checkout.

If you used a discount code, promotion, or store credit, the refund will reflect the discounted amount paid.

Expired discount codes may not be reissued unless required by law or approved by Walnhaus in writing.

If store credit was used, it may be restored as store credit where possible.

15) If we need to cancel your order

Walnhaus may cancel an order if we cannot complete the order safely or accurately.

This may happen because of:

• Inventory error
• Quality concern found before shipment
• Missing item or missing parts before shipment
• Undeliverable address
• Incomplete or incorrect shipping information
• Payment issue
• Fraud-prevention or security review that cannot be cleared
• Carrier service restriction for the delivery address
• Pricing, listing, or checkout error

If Walnhaus cancels your order, we will issue a full refund in USD to the original payment method.

Where possible, we may contact you first to confirm details or offer an alternative option.

16) Orders delayed before shipment

If your order is delayed before shipment because of address verification, payment review, carrier service issue, or warehouse handling issue, we may contact you with an update.

If the order has not shipped and you no longer want to continue, you may request cancellation. If the order is still stoppable, we will approve the cancellation and issue a full refund in USD.

17) Refused delivery is not a cancellation

Refusing delivery after the order has shipped is not the same as canceling an order.

If a delivery is refused without prior written approval from Walnhaus and the carrier does not report damage, the order may be treated as a change-of-mind return after it comes back to us.

In that case, return shipping, carrier return fees, storage fees, or re-shipping costs may be deducted from the refund where allowed by law.

If you want to return an item after delivery, please follow our Return & Refund Policy.

18) Delivered orders cannot be canceled

After an order is delivered, cancellation is no longer available.

If you want to send the item back after delivery, please request a return under our Return & Refund Policy within 30 days of delivery.

For damaged, defective, missing-part, or wrong-item cases, please contact us as soon as possible, preferably within 72 hours of delivery, and keep all packaging.

19) Lost, delayed, or delivered-but-not-received shipments

If your order has already shipped, it cannot be canceled under this Cancellation Policy.

Shipping issues are handled under our Shipping Policy and Return & Refund Policy.

This includes:

• Tracking delays
• Stuck shipments
• Carrier investigation
• Lost shipments
• Delivered-but-not-received cases
• Damaged parcels
• Returned-to-sender shipments

If the carrier confirms a shipment is lost or misdelivered, we will offer a replacement subject to stock or a refund in USD according to our Shipping Policy and Return & Refund Policy.

20) Chargebacks and payment disputes

If you believe an order should be canceled or refunded, please contact us first at support@walnhaus.com with your Order ID.

We will review your request and explain the available options.

Opening a payment dispute or chargeback may delay the resolution because the payment provider may temporarily control the funds while the case is reviewed.

Nothing in this section limits your right to contact your payment provider or use any legal consumer protection option available to you.

21) Your rights and local law

Nothing in this policy removes or reduces mandatory consumer rights.

Where local law provides greater protection, those rights will apply. This includes, where applicable, consumer protection laws in the United States, Canada, the United Kingdom, the European Union countries we ship to, and Australia.

If any part of this policy conflicts with a non-waivable consumer protection rule in your country, that rule will control.

22) Need help?

For faster support, please include your Order ID, delivery address, and the email or phone number used at checkout.

Support hours: Monday to Friday, 8:00 AM–5:00 PM Central Time
Typical response time: 1–2 business days
Phone: +1 (865) 208-7241
Email: support@walnhaus.com