Privacy policy
Last updated: September 17, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
At Walnhaus, we respect your privacy and aim to be clear about how customer information is collected, used, shared, and protected when you visit or make a purchase on https://walnhaus.com.
This Privacy Policy applies to customers located in the United States, Canada, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia.
Walnhaus sells in-stock wooden furniture and decorative wood seating products, including artistic wooden lounge chairs, accent chairs, armchairs, and related wood home décor items.
This Policy is provided for transparency and general information. It is not legal advice. Your rights may vary depending on your location.
1) Information we collect
1.1 Information you provide directly
When you place an order, use guest checkout, create an account if available, request support, or contact us, we may collect:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Delivery notes
- Order ID
- Products purchased
- Quantity, price, tax, shipping fee, and payment status
- Return, refund, cancellation, or claim details
- Shipment and tracking information
- Customer support messages
- Photos, videos, or files you send us for damaged items, missing parts, wrong items, delivery issues, or return requests
1.2 Payment information
We do not store full payment card numbers or CVV codes on our own servers.
Payments are processed by third-party payment providers, such as card processors and PayPal where available. These providers process payment information under their own security and privacy rules.
We may receive limited payment-related information such as payment status, transaction reference, refund status, fraud-prevention signals, and confirmation that payment was approved or declined.
1.3 Information collected automatically
When you use the Site, we may collect technical and usage information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Referring page or URL
- Pages viewed
- Time spent on the Site
- Clicks and browsing activity
- Search activity on the Site
- Cart and checkout interactions
- Cookie and similar technology identifiers
1.4 Information from third parties
We may receive limited information from:
- Payment processors
- Shipping carriers and logistics partners
- Fraud-prevention or security tools
- Website hosting and infrastructure providers
- Email and customer support tools
- Advertising or measurement platforms, such as Google Ads, where configured
This information may include delivery status, failed delivery notices, proof of delivery, payment confirmation, payment failure notices, ad click data, conversion measurement, or campaign performance data.
1.5 Children’s information
The Site is not intended for children under 13 years old or the minimum age required in your jurisdiction.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at support@walnhaus.com so we can review and take appropriate action.
2) How we use your information
We use customer information to:
- Process orders
- Confirm payments
- Arrange shipping and delivery
- Send order updates and tracking information
- Verify high-value or unusual orders
- Respond to customer support requests
- Handle cancellations, returns, refunds, replacements, missing parts, and damage claims
- Review delivery issues, including delayed, lost, returned-to-sender, or delivered-but-not-received shipments
- Improve website performance and customer experience
- Protect the Site from fraud, abuse, unauthorized access, and security risks
- Maintain business, tax, accounting, and legal records
- Send marketing emails only where allowed and where you have opted in or where permitted by law
3) How we share your information
Walnhaus does not sell or rent your personal information for money.
We share information only as needed to operate our business, provide services, protect customers, and comply with legal obligations.
We may share information with:
- Payment processors to complete transactions and refunds
- Shipping carriers and freight/oversized delivery partners to deliver orders
- Return shipping providers, pickup services, or logistics partners
- Website hosting, security, cloud, email, and infrastructure providers
- Customer support and communication tools
- Advertising and measurement partners, such as Google Ads, where configured
- Fraud-prevention and order verification providers
- Professional advisers, such as accountants, auditors, legal advisers, or compliance support providers
- Government, law enforcement, or regulatory authorities when required by law
4) Shipping, returns, and claim-related data
Because Walnhaus sells large wooden furniture and decorative seating products, we may ask customers to provide photos, videos, or written details when there is a delivery, damage, missing-part, wrong-item, return, or refund issue.
This may include photos or videos of:
- Outer shipping box
- Shipping label
- Inner packaging
- Damaged area
- Missing or incorrect parts
- Delivered location
- Product condition before return shipment
We use this information to verify the issue, support carrier claims, provide replacement parts, process refunds, arrange returns, and prevent fraud or misuse.
5) Data retention
We keep information only as long as reasonably necessary for the purposes described in this Policy.
Typical retention periods may include:
- Order, payment, tax, and invoicing records: up to 6 years
- Customer support communications: up to 2 years
- Return, refund, delivery claim, and dispute records: up to 6 years where needed for accounting, legal, warranty, or dispute purposes
- Marketing preferences: until you unsubscribe or withdraw consent
- Technical logs and security records: for a reasonable period needed for website operation and security
When information is no longer needed, we delete it, anonymize it, or restrict access where appropriate.
6) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
These may include:
- SSL/TLS encryption
- Secure checkout processing
- Access controls
- Limited staff access to customer information
- Monitoring and security tools
- Fraud-prevention checks for high-value or unusual orders
However, no online system can guarantee absolute security. Customers should also protect their account login details and contact us if they suspect unauthorized use.
7) Cookies and similar technologies
The Site may use cookies and similar technologies for:
- Essential website functions
- Cart and checkout operation
- Account login where available
- Security and fraud prevention
- Website analytics
- Advertising measurement
- Google Ads conversion tracking where configured
- Remarketing or targeted advertising where configured and allowed
The Site may not always provide a separate on-site cookie preference tool. You can manage cookies through your browser settings and through Google advertising settings where applicable.
Blocking certain cookies may affect cart, checkout, login, or website functionality.
8) Marketing communications
We may send marketing emails only where you have opted in or where permitted by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@walnhaus.com.
Transactional emails, such as order confirmations, shipping updates, cancellation updates, return instructions, refund notices, and support messages, are not marketing emails and may still be sent when needed to complete your order or support request.
9) International data transfers
Your information may be stored or processed in the United States or in other countries where our service providers operate.
When information is transferred internationally, we take reasonable steps to protect it according to applicable privacy laws and service provider obligations.
10) Your rights and choices
Depending on where you live, you may have rights to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain targeted advertising where applicable
- Request a copy of certain information in a portable format where required by law
To exercise privacy rights, contact us at:
We may need to verify your identity before completing your request. We usually respond within a reasonable timeframe, often within 30 days where required by law.
11) United States privacy rights
Depending on your U.S. state, you may have additional privacy rights, including the right to opt out of certain targeted advertising or certain data sharing.
To request an opt-out, email:
Suggested subject line:
Opt-out of targeted advertising
We will apply your request to the extent technically feasible and as required by applicable law.
12) EU and UK privacy information
Where GDPR or UK GDPR applies, we process personal data based on one or more legal bases, including:
- Contract necessity, such as fulfilling your order
- Legitimate interests, such as operating and securing the Site
- Consent, such as marketing emails where required
- Legal obligations, such as tax, accounting, and compliance records
We do not use solely automated decision-making that produces legal or similarly significant effects on customers.
13) Public content, reviews, and uploaded content
If you post reviews, comments, photos, or other content in a public area of the Site, that content may be visible to other users.
Please do not post sensitive personal information in public areas.
If you submit photos or videos privately for a support case, we use them mainly to review your request, verify the issue, process claims, and improve customer support.
14) Third-party links
The Site may contain links to third-party websites or services.
We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing personal information.
15) Sensitive information
We do not intentionally collect sensitive personal information such as biometric data, precise geolocation, racial or ethnic origin, health information, or similar sensitive categories unless required for a specific lawful purpose.
Please do not send sensitive personal information unless we specifically request it for a necessary support, legal, or verification purpose.
16) Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
When we update it, the “Last updated” date at the top will change. If changes are significant, we may provide additional notice on the Site or by email where appropriate.
17) Contact us
Questions about this Privacy Policy or your privacy rights?
Walnhaus
Address: 1940 E Brooks Rd, Memphis, TN 38116, United States
Phone: +1 (865) 208-7241
Email: support@walnhaus.com
Support hours: Monday to Friday, 8:00 AM–5:00 PM Central Time
Typical response time: 1–2 business days